Corrupt States: Reforming Indian Public Services in the Digital Era

Why are some governments better able to reform public service delivery than others? The increased availability of information and communication technologies marks an important opportunity for politicians to improve the quality of public services. However, state-level experiences with eGovernment in India display significant variations in the ability of governments to successfully adopt these technologies to provide benefits to citizens. Based on her studies of one-stop, computerized public service centers in sixteen Indian states, Jennifer will discuss the characteristics of states associated with differences in policy outcomes and present original survey evidence on the effects of technology-based reforms on the quality of public services.

Jennifer Bussell is an Assistant Professor of Public Affairs at the Lyndon B. Johnson School of Public Affairs at the University of Texas, Austin. She received a Ph.D. in Political Science from the University of California, Berkeley. Her research concerns the political economy of development and governance with an emphasis on the role of formal and informal institutions--such as federalism, coalition politics, and corruption--in shaping policy outcomes. She is particularly concerned with the politics of government technology adoption for the benefit of poor citizens in developing countries, with an emphasis on India.